Legal Notes and General Conditions

1. Scope and object of the contract.

1.1. These General Contract Conditions govern the relationship between Bed & Chic by Dreaming srl (hereinafter "B&B") and the Customer with regard to the provision of accommodation services chosen by the Customer in the booking proposal made among those offered by the Structure, which can be viewed on the site www.bedandchic.it.it, under Services.

1.2. The request for provision of the Services can be made by the Customer by submitting the Booking Proposal to us by: sending an email to the email address info@bedandchic.it; by telephone, orally, by contacting the number +39 3701559430; directly from the Site, through the appropriate procedure.

1.3. The contract is considered concluded when the Customer formulates the booking proposal in the manner provided for in point 1.2. and brings her to the attention of the B&B. The actual conclusion is always subject to the availability of the Service. This confirmation is provided by the B&B upon receipt of the Proposal or immediately thereafter.

1.4. If the activation of the Services cannot take place due to impediments not attributable to the B&B, the contract will be terminated automatically, without this entailing any type of liability on the part of the B&B towards the Customer.

2. Activation and provision of the Service

2.1. Upon activation of the Service, the B&B guarantees the Customer:

– the enjoyment of furnished housing units (hereinafter “Rooms”), in the number and type defined in the Proposal.

– breakfast service, the possibility of using outdoor spaces, internet connection, lounge, daily tidying up, linen change, and every service provided for by the current regional law regarding B&Bs.

2.2. the B&B will deliver to the Customer on loan for use any other accessory equipment aimed at the complete use of the chosen Services (keys, cards, etc.).

2.3. The Customer must use the rooms, common areas and equipment in such a way as not to disturb the normal performance of the Service and third parties staying in the B&B facilities. The Customer will be exclusively liable for any direct damages resulting from the violation of this obligation, holding the B&B harmless from any consequence, cost or burden.

2.4. The Customer will hold the B&B harmless from any prejudice, damage, liability, expenses, including legal expenses, suffered or incurred by the B&B, and will also indemnify it from any action, reason, claim advanced by third parties against it which find cause or reason in behavior and/or or omissions in any case attributable to the Customer himself or are in any case a consequence of non-observance and/or violation of the precepts set out in these General Contract Conditions.

3. Reservation and Deposit.

3.1. In the case of a reservation for a future period, the B&B requires the Customer to pay a deposit as confirmation, to be sent by the following means:

– Paypal to reservation@bedandchic.it

– Bank Trasfer IBAN: Dreaming srl – Cassa Rurale FVG – IT48F0862202200023000001885

– credit card, subject to agreement with the owner.

3.2. The amount that the Customer must pay as a confirmation deposit is equal to 30% of the total Booking and must be paid within 48 hours. Failure to pay the deposit within the above terms will result in the cancellation of the reservation, without the need for any communication from the B&B.

4. Duration of the Contract, cancellations and penalties

4.1. The Contract is valid and effective from the date of conclusion of the Contract itself and ends if both of the following conditions are satisfied:

– the Customer and third parties connected to him, or dependent on him, have definitively left the B&B accommodation facility

– the Customer has paid the entire amount due to the B&B.

4.2. Check-in must be carried out between 3.00 pm and midnight, there is no possibility of using the entire structure before this time. Any arrivals outside of hours must be agreed in advance with the B&B. Failure to give notice may cause even long waits for which we do not accept complaints or requests for reimbursement. Check-out must strictly take place between 7.00 and 10.30, if this does not happen the cost of an additional night will be charged.

4.3. the Customer has the right to cancel the reservation strengthened by a deposit and terminate the contract. In this case you are entitled to a variable reimbursement of the deposit paid. This fee depends on the time in advance (compared to the scheduled check-in date) with which the Customer communicates the cancellation to the B&B. Below are the reimbursement rates:

5 or more days before: 100% of the deposit

from 5 to 3 days before: 50% of the deposit

from 3 to 1 days before: 0% of the deposit. The entire deposit will be retained by the B&B as compensation for the damage caused

less than 1 day or no show: The customer will be required to pay the entire booked stay.

No refund is provided for guests who leave the B&B early, whatever the cause.

5. Privacy policy

5.2. The Customer is informed, pursuant to article 13 of Legislative Decree no. 196/2003, that the processing of personal data provided to the B&B is necessary in order to allow the B&B directly or through third parties to fulfill the obligations deriving from the this contract or for the fulfillment of obligations established by law or regulations.

5.3. The data controller is the legal representative of Dreaming srl.

6. Identification documents

6.1. Upon arrival at the B&B, valid identity documents (passport, identity card) necessary for the registrations required by current legislation must be delivered. Failure to comply with this obligation constitutes a violation of the provisions of the penal code and authorizes us to request the immediate abandonment of the B&B. Our guests' data is processed in accordance with current privacy legislation.

7. Responsibility of the B&B.

7.1. The B&B will be responsible for breach of contract and provision of the Service exclusively for actions attributable to it.

7.2. If upon arrival the Customer notices a different Service from the one agreed upon but accepts it anyway, he/she is automatically considered to have lost any claim for compensation and the new Service replaces, by agreement of the parties, the one previously agreed upon.

7.3. The B&B will be responsible for the objects received into custody, which will be deposited in special safes. The B&B reserves the right to refuse this service.

8. Limits of liability

8.1. The B&B will not be responsible in the event of delays, inconveniences, malfunctions and/or interruptions of the Service due to:

– unforeseeable circumstances or force majeure.

– tampering or interventions on the service or equipment carried out by the Customer or by third parties not authorized by the B&B.

– damage or inconvenience caused by the total or partial interruption of the electricity or water supply.

– The B&B will not be responsible for valuables not deposited in the B&B safes. However, the B&B will not be held responsible for any theft of objects and valuables deposited in the safes in each room as it would not be possible to demonstrate and quantify their actual contents.

9. Management recommends:

9.1. Silence/Children. Total silence must be observed from 11.00 pm to 8.00 am and from 2.00 pm to 4.00 pm; it is forbidden to stay in the shared area (kitchen - entrance) during these hours;
Children must always be accompanied by an adult. In any case, behavior must be maintained which at no time of the day and in no way harms the tranquility of others;

9.2. Cleaning. The tidying up of the rooms is daily. The rooms must be vacated by 10.30 am for cleaning. If the rooms are not vacated by 10.30 am, cleaning will be postponed to the following day. Please kindly arrange your personal belongings to allow for such cleaning;

9.3. Other Guests. It is strictly forbidden to introduce other people into the room, onto the terrace and into any area of ​​the B&B without the manager's authorization, under penalty of a supplement of €250.00. The customer will not be able to sublease or loan the room, in whole or in part, under penalty of termination of the booking fee and penalty supplement of €250.00

9.4. Breakfast. Breakfast can be consumed between 08:00 and 10:00.

9.5. Smoking/Weapons/Drugs. It is strictly forbidden to introduce weapons, drugs and more. Under penalty of immediate termination of the contract. Smoking in the room is also strictly prohibited. You can freely smoke on the terrace and on the balconies of each room, where available, strictly using the ashtrays present there. Failure to comply with the smoking ban may result in sanctions according to the provisions in force on the matter.

9.6. Kitchen. The use of the kitchen is not permitted.

9.7. Personal objects. No objects of any kind may be left in the corridors or common areas. The B&B is not responsible for personal items left unattended. N.B. We decline all responsibility for the loss, theft or damage to items of your property left unattended in the rooms.

9.8. Animals. animals are allowed upon notification at the time of booking; it is absolutely forbidden to leave animals unattended in the room, as well as in the common areas, or to be left to wander without a leash or control.

9.9. Sense of modesty. It is strictly forbidden to wander around inside the B&B wearing clothing that may offend the modesty of others. In any case, the Customer is prohibited from carrying out acts and behaving in ways that may cause nuisance to the other inhabitants of the building.

9.10. Toilet. We recommend correct and civil use of toilet facilities, avoiding throwing anything into the toilet. (use the appropriate baskets).

10. The Court of Trieste is responsible for any dispute.

Dreaming srl
Via F. Severo, 16 34133
TRIESTE (IT)

P.I e C.F. IT01399590320
PEC: dreamingsrl@ultracert.it

+39.370.155.94.30
info@bedandchic.it